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Returns and refunds conditions

Pickup in store  -

Get your order back during our opening hours, the order is ready the next open day.

Green delivery - Montreal


-the service opens up greater Montreal by bicycle or electric car;
Wednesday to Friday 9 am to 4 pm; Free after 150 $

Canada Post 7$

Free after 150$; 2 to 8 open days delivery

Worldwide delivery* 25$ and up

* not eligible for free shipping.
See conditions below.

Worldwide delivery 

We can offer order shipping outside of Canada.
Delivery costs are minimum $ 25 (equivalent to approximately 1.5kg). If the actual costs exceed more than 20%, we will contact you to validate the additional shipping costs with you.

Procedure: confirm your order online and choose Worldwide Delivery. We will communicate with you by email to inform you of the applicable delivery charges according to your selection.
If you wish to cancel your order and not proceed with the shipment, we will refund your purchases within 7 working days.
Please note that the choice of heavy, fragile, large products may considerably increase shipping costs.
Finally, all charges such as customs and tax are the buyer's responsibility. Do not hesitate to contact us for more information [email protected] or 438-389-8394.


Returns are accepted within 10 days of receipt of the product, the Canada Post stamp on the package serving as proof. Products damaged, worn, soiled, incomplete or showing signs of use cannot be returned.
If a product is received broken, Boutique Bouche Bée must be notified within 24 hours of receipt, with photo proof.
The products must be able to be resold and must therefore be returned in their original packaging where applicable. The products on sale or in promotion are neither returned nor exchanged.
Return costs are the responsibility of the customer. The package must be returned to the following address: Boutique Bouche Bée 3772 rue Ontario Est Montréal QC H1W 1S2

In case of exchange, the product will be sent within 14 days of receipt, under guarantee of available stock. The shipping costs will be borne by the customer.

If you wish to be reimbursed, you will receive the transfer to your account within 10 days of receipt of the package being returned to Boutique Bouche Bée. The amount will be paid to the bank card account that made the payment for the first order.


Any request for reimbursement must be presented with the supporting invoice in order to be processed.
In store, requests could be accepted within 14 days. If the method of payment or the person making the request does not appear to be related to the initial purchase, the refund request may be refused, at the sole discretion of the store and its team.